Delivery policy.

01Where we deliver

• We deliver to your door, anywhere in Singapore. There is no self-collection.
• You are welcome to visit our gallery at 739 North Bridge Rd, #02-01 to see our paintings.
• Outside Singapore: WhatsApp us before you order. Malaysia and India orders go through our Malaysia or India branch.

02Fees and timing

• Delivery timing starts once your painting is finished and approved, not from the order date. Your consultant confirms your production date on WhatsApp.
• Sizes F, G and H are large canvases and need special handling, so they take 5–6 days.

03Receiving your painting

• Please give us a correct, complete address and a phone number that can be reached on the day.
• Someone must be there to receive the painting. We will contact you to arrange a time.
• If delivery fails because of a wrong address or no one is there to receive it, a re-delivery fee may apply.
• Responsibility for the painting passes to you once it has been delivered.

04Damage in transit

• Please check your painting as soon as you receive it.
• Tell us about any damage in transit within 48 hours of delivery, on WhatsApp or by email, with clear photos of the painting and the packaging.
• Once we confirm the damage, we will repair or repaint it free of charge, at our choice.
• You return the damaged painting to our gallery at your own cost. We deliver the repaired or repainted painting back to you.
• Damage reported after 48 hours, or damage caused after delivery (handling, hanging, sunlight, moisture), is not covered.